Frequently Asked Questions

Product Questions

1. What is the AmericanStrongWear Forehead TENS Relaxation Device?

The AmericanStrongWear Forehead TENS Relaxation Device is a lightweight forehead wellness device designed to support relaxation and nighttime comfort. It uses gentle TENS-style stimulation and is easy to wear as part of your daily wind-down routine.

2. How do I use the device?

Place the device comfortably on your forehead, press the power button, and adjust the intensity using the plus and minus buttons. We recommend starting at a low setting and increasing only to a level that feels comfortable.

3. Can I use it before bedtime?

Yes. Many customers use the device as part of their evening routine to help create a calm and relaxing bedtime environment.

4. Is the device rechargeable?

Yes. The device supports USB charging and can be charged using a power bank, computer USB port, or compatible phone charger.

5. Is it drug-free?

Yes. The device provides drug-free wellness support and does not require pills, creams, or medications.

6. Is it comfortable to wear?

Yes. The device is designed to be lightweight and comfortable on the forehead. For the best experience, make sure your skin is clean and dry before use.

7. How long should I use it each time?

Use it according to the product instructions included with your device. If you are new to this type of product, start with shorter sessions and adjust based on your comfort.

8. Who should not use this device?

Do not use this device if you have a pacemaker, implanted electronic device, epilepsy, serious medical condition, or if you are pregnant unless approved by a healthcare professional. Do not use it on irritated, damaged, or broken skin.

9. Can this device cure insomnia or medical conditions?

No. This product is not intended to diagnose, treat, cure, or prevent any disease or medical condition. It is designed as a wellness device to support relaxation and comfort.

Order & Shipping Questions

10. How long does shipping take?

Shipping times may vary depending on your location and order volume. Once your order is processed, you will receive a confirmation email with tracking information when available.

11. How can I track my order?

After your order ships, we will send you a tracking number by email. You can use that tracking number to follow your package status.

12. Can I change or cancel my order?

Please contact us as soon as possible after placing your order. If your order has not been processed or shipped yet, we will do our best to help.

13. What should I do if my item arrives damaged or defective?

Please contact our support team with your order number and clear photos of the issue. We will review your case and help with the next steps.

14. How do I contact customer support?

You can contact us anytime at:

support@americanstrongwear.com

Our support team will be happy to help with product questions, order updates, shipping, returns, or general assistance.

AmericanStrongWear

Relax better. Recharge stronger.